I’ve never known the higher education sector to be under so much financial pressure, and it saddens me when I talk to customers who feel the burden of increased pressure and more job insecurity.
It doesn’t help when corporate consultancies create value packs that demonstrate how an AI model for student support could save the university even more money.
My interactions with Gen Z have shown me that they are the most wary of anything to do with AI, and any support offered to them via AI would be seen as fake and cheap.
What they would appreciate is using AI to direct them quickly and efficiently to the real experts and services the university provides. If you do this well, you get increased student engagement, better reviews, less dropout, and a flourishing environment for staff and students.Surely this has to be the model going forward, not increased cost-cutting.
You can create your own AI support tool, directing students to you and your expert colleagues. Create your own AI. Don’t have it ‘done to you’ by consultants.
Get in touch and I’ll tell you more about how we are doing this right now.
